They refuse to fully reimburse me for all my medical expenses, missed work, and other expenses I had because it was painful to walk. My feet were injured and I had to eventuality seek medical care and missed work.

I was treated as if I was a bother and dismissed by both the casino and later their claims rep for their insurance carrier. The floor supervisor saw the redness and discoloration on both my feet but never asked about making an incident report and didn’t seem to care that I was limping and in pain. Apparently, the panel had a faulty or broken lock (according to the supervisor that helped me). I have been going to this casino for years even thought the customer service is terrible and the slots tight! But don't even get injured there as it is a nightmare! In April 2021, I was playing a machine at Gun Lake Casio when a metal access panel popped open and hit my feet. I'm the fool for continuously donating when I know the return won't be there. But I'm honestly so fed up with this place, I thought them expanding would make it better. take the time to go to four winds or mt pleasant! Everytime we visit these casinos we get endless perk offers, and we USUALLY leave with money. but your a damn casino and the payouts here suck!! it's constant DONATIONS.they can afford to help the school, repair the roads and build a 30 million dollar hotel. I hate that this is the only casino that isn't over a 2 hour drive to get to.which is why we spend most of our money here. but holy shit is it incredibly annoying when 97% of the time we end up here we walk out with nothing. Now we gamble knowing we can afford to lose. I usually walk out joking to my wife how my take home deli salad just cost $1,500! We bet ALL OVER the board, yet it's a disappointment Everytime. but all that gets us now is just cheaper drinks.

that's a joke considering we've maintained a higher level player status. My wife and I have won 1 jackpot in this 12 years. Worked here for 4 years, been playing since 2011.

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